Finance

M&S digital chief exits months after damaging hack

Published by Global Banking & Finance Review

Posted on September 11, 2025

2 min read

· Last updated: January 21, 2026

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M&S digital chief exits months after damaging hack
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(Reuters) -Marks & Spencer's chief digital and technology officer is stepping down from her role, months after a cyberattack crippled its online operations, the British retailer said on Thursday. A

M&S Digital Chief Resigns Following Major Cyberattack Fallout

Impact of Cyberattack on M&S Leadership

(Reuters) - Marks & Spencer's chief digital and technology officer is stepping down from her role, months after a cyberattack crippled its online operations, the British retailer said on Thursday.

Rachel Higham's Departure

An M&S spokesperson said that Rachel Higham, who joined the group last June, was taking a career break.

Restructuring of Responsibilities

"Rachel has decided to take a break and is stepping back from her role, having been a valued part of the leadership team," the spokesperson said.

Financial Implications of the Hack

"She has been a steady hand and calm head at an extraordinary time for the business and we wish her well for the future."

News of her departure was first reported by Sky News.

In May, M&S forecast that the hacking of its systems would cost it about 300 million pounds ($405 million) in lost operating profit in its 2025/26 financial year, though it hoped to halve that impact through insurance and cost controls.

The M&S spokesperson said Higham's exit had prompted a wider reshuffle of responsibilities.

M&S veteran Sacha Berendji will take on the digital and technology function in addition to his leadership of property and store development.

Also, Thinus Keeve, who joined the business as retail director in June, reporting to Berendji, will now report directly to Chief Executive Stuart Machin.

Shares in M&S are down 8.5% so far this year.

(Reporting by James Davey in London and Raechel Thankam Job in Bengaluru; Editing by Sachin Ravikumar)

Key Takeaways

  • M&S digital chief Rachel Higham resigns post-cyberattack.
  • Cyberattack expected to cost M&S £300 million in profits.
  • Sacha Berendji to lead digital and technology functions.
  • M&S shares down 8.5% this year.
  • Leadership restructuring follows Higham's exit.

Frequently Asked Questions

What is a cyberattack?
A cyberattack is a malicious attempt to damage or disrupt a computer network or system. It can involve stealing, altering, or destroying data, often leading to significant financial losses.
What is digital transformation?
Digital transformation refers to the integration of digital technology into all areas of a business, fundamentally changing how it operates and delivers value to customers.
What is insurance?
Insurance is a financial product that provides protection against financial loss or risk. It involves paying a premium to an insurer in exchange for coverage in case of specific events.
What are financial implications?
Financial implications refer to the potential financial consequences or effects that a decision, event, or action may have on an organization or individual.
What is a leadership restructuring?
Leadership restructuring involves changing the organization of a company's leadership team, often to improve efficiency, address challenges, or adapt to new business environments.

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