Finance

UK retail sentiment plummets in May and sales fell more sharply, CBI says

Published by Global Banking & Finance Review

Posted on May 27, 2025

2 min read

· Last updated: January 23, 2026

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UK retail sentiment plummets in May and sales fell more sharply, CBI says
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LONDON (Reuters) -Confidence among British retailers fell at the sharpest pace in five years and a decline in sales volumes gathered pace as stores expect conditions to worsen, a Confederation of

UK retail sentiment plummets in May and sales fell more sharply, CBI

LONDON (Reuters) -Confidence among British retailers fell at the sharpest pace in five years and a decline in sales volumes gathered pace as stores expect conditions to worsen, a Confederation of British Industry survey showed on Tuesday.

The CBI's quarterly gauge of business sentiment plunged in May with a net balance of firms expecting their business situation to worsen over the coming three months at -29% in May from -19% in February. It was the lowest reading since May 2020.

Its monthly gauge of how retail sales compared with a year earlier fell to -27 this month - the lowest since March - from -8 in April, which had been its highest since October.

A measure of expected sales for June fell to -37, the lowest since February 2024.

"This was a fairly downbeat survey and highlights some of the challenges facing the retail and wider distribution sector. In contrast to other recent retail data, this survey suggests parts of the sector are still struggling with fragile consumer demand, though online sales seem to be holding up better," Ben Jones, lead economist at the CBI, said.

Official data last week showed British retail sales jumped by much more than expected in April.

The CBI's quarterly survey also suggested that retailers were cutting back on hiring, scaling back investment and expected to increase their selling prices at the fastest pace in more than a year.

(Reporting by Suban Abdulla)

Key Takeaways

  • UK retail sentiment fell at the sharpest pace in five years.
  • CBI survey shows a decline in sales volumes in May.
  • Retailers expect conditions to worsen in the coming months.
  • Retailers are cutting back on hiring and investment.
  • Online sales are performing better than physical stores.

Frequently Asked Questions

What was the change in the CBI's quarterly gauge of business sentiment in May?
The CBI's quarterly gauge of business sentiment plunged in May with a net balance of firms expecting their business situation to worsen at -29%, down from -19% in February.
How did retail sales compare to the previous year in May?
The monthly gauge of retail sales compared with a year earlier fell to -27 in May, the lowest since March, down from -8 in April.
What are retailers expecting for sales in June?
A measure of expected sales for June fell to -37, which is the lowest since February 2024.
What challenges are facing the retail sector according to the survey?
The survey highlights challenges such as cutting back on hiring, scaling back investment, and expected increases in selling prices at the fastest pace in over a year.
What did official data reveal about retail sales in April?
Official data last week showed that British retail sales jumped by much more than expected in April.

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