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EU antitrust regulators escalate Visa, Mastercard probe, documents show

Published by Global Banking & Finance Review

Posted on June 3, 2025

2 min read

· Last updated: January 23, 2026

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EU antitrust regulators escalate Visa, Mastercard probe, documents show
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By Foo Yun Chee BRUSSELS (Reuters) -EU antitrust regulators are asking retailers and payments companies whether a standardized summary of fees by Visa and Mastercard and more transparency on the

EU Regulators Intensify Investigation into Visa and Mastercard Fees

By Foo Yun Chee

BRUSSELS (Reuters) -EU antitrust regulators are asking retailers and payments companies whether a standardized summary of fees by Visa and Mastercard and more transparency on the charges would address their concerns, according to documents seen by Reuters.

The latest questionnaires sent on Tuesday, which came nearly two months after the last batch, suggest that EU regulators have escalated their preliminary investigation into Visa and Mastercard.

The two companies, which charge scheme fees for services related to participation in their card system and process about two-thirds of card payments in the euro zone, have long faced complaints from merchants and payments companies.

The new questionnaires focus primarily on a simpler and more transparent fee structure and how Visa and Mastercard should handle fines levied on retailers and payments companies.

Visa and Mastercard did not immediately respond to requests for comment.

Respondents were asked whether a standardized summary of fees categorized by type by Mastercard and Visa, including descriptions and services covered, and drafted in plain and intelligible language would be a suitable solution.

The 11-page questionnaires asked if changes to contracts including terms and conditions, services and fees should be based on objective, transparent, general and non-discriminatory criteria.

Regulators wanted to know if a requirement for card schemes to invoice fines separately would help retailers and payments companies to identify the reason for the levies and to challenge them when appropriate as well as the process for contesting them.

The deadline for replies is June 18.

(Reporting by Foo Yun Chee; Editing by Chizu Nomiyama)

Key Takeaways

  • EU regulators are intensifying their investigation into Visa and Mastercard fees.
  • Retailers and payments companies are being consulted on fee transparency.
  • The investigation focuses on a simpler, more transparent fee structure.
  • Visa and Mastercard have not yet commented on the investigation.
  • The deadline for responses to the EU's questionnaire is June 18.

Frequently Asked Questions

What are EU regulators investigating regarding Visa and Mastercard?
EU antitrust regulators are investigating whether a standardized summary of fees by Visa and Mastercard and increased transparency on charges would address ongoing complaints from retailers.
What do the new questionnaires focus on?
The new questionnaires focus on a simpler and more transparent fee structure, as well as how Visa and Mastercard should manage fines imposed on retailers and payments companies.
What is the deadline for responses to the questionnaires?
The deadline for replies to the questionnaires is June 18.
How do Visa and Mastercard's fees affect retailers?
Visa and Mastercard charge scheme fees for services related to their card systems, which has led to complaints from merchants regarding the lack of transparency in these fees.
What changes are regulators considering for card schemes?
Regulators are considering whether card schemes should invoice fines separately to help retailers identify the reasons for the levies and challenge them effectively.

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