UK retailer Co-Op says systems now running normally after cyber incident
Headlines

UK retailer Co-Op says systems now running normally after cyber incident

Published by Global Banking & Finance Review

Posted on May 14, 2025

2 min read

· Last updated: January 23, 2026

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Co-Op Systems Restored After Cyber Incident, Payments Operational

LONDON (Reuters) -British grocery chain Co-Op said its systems were now running normally and there would be improved stock availability in stores and online from this weekend, with all forms of payments working, in an update on a recently-disclosed cyber incident.

The company, which is among a list of British retailers in recent weeks to suffer a cyber attack, said last month that hackers had attempted to break into its systems.

"We are now in the recovery phase and are taking steps to bring our systems gradually back online in a safe and controlled manner," a spokesperson said in a statement on Wednesday.

Co-Op, which is owned by its members, and trades from over 2,300 food stores across the UK and also has funeral care, legal and insurance businesses, had restricted access to its systems to protect itself from the cyber incident.

Rival Marks and Spencer stopped taking online orders on April 25 due to what has been widely reported a ransomware attack. It said on Tuesday that some personal customer information was taken in the cyber attack.

The National Cyber Security Centre has stated that it could not say whether the attacks were linked.

(Reporting by Muvija M; editing by Sarah Young)

Key Takeaways

  • Co-Op's systems are now running normally after a cyber incident.
  • Improved stock availability expected in stores and online.
  • All forms of payments are now operational.
  • Co-Op restricted access to protect against the cyber attack.
  • The National Cyber Security Centre could not link the attacks.

Frequently Asked Questions

What is the main topic?
The article discusses Co-Op's recovery from a cyber incident that affected its systems and operations.
How did Co-Op respond to the cyber attack?
Co-Op restricted access to its systems to protect against the cyber incident and is now gradually bringing them back online.
Were any customer details compromised?
The article does not specify if Co-Op customer details were compromised, but mentions a similar incident at Marks and Spencer.

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