Finance

Cyberattack-hit M&S says food availability improving every day

Published by Global Banking & Finance Review

Posted on May 15, 2025

1 min read

· Last updated: January 23, 2026

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LONDON (Reuters) -British retailer Marks & Spencer said on Thursday food volumes flowing from its distribution centres to its stores were back to normal levels after product availability was hit by

M&S Reports Improved Food Availability Post-Cyberattack

LONDON (Reuters) -British retailer Marks & Spencer said on Thursday food volumes flowing from its distribution centres to its stores were back to normal levels after product availability was hit by last month's cyberattack.

"In chilled areas of our stores, customers can buy what they need, while in our grocery departments stock is now arriving in a more normal delivery pattern allowing stores to catch up from earlier disruption," it said.

"Availability is therefore looking better every day."

M&S first disclosed what it called a "cyber incident" on April 22. As systems were taken offline, product availability was impacted in stores across both clothing and home and food. On Tuesday, M&S said some personal customer information was taken in the hack.

M&S did not update on when online clothing orders would resume. They have been suspended since April 25.

(Reporting by James Davey; editing by Paul Sandle)

Key Takeaways

  • M&S food distribution returns to normal after cyberattack.
  • Chilled food availability in stores is improving daily.
  • Cyber incident impacted both food and clothing departments.
  • Some personal customer data was compromised in the hack.
  • Online clothing orders remain suspended since April 25.

Frequently Asked Questions

What is the main topic?
The article discusses Marks & Spencer's recovery from a cyberattack that disrupted food availability and impacted customer data.
How has the cyberattack affected M&S?
The cyberattack affected product availability in stores and compromised some customer data. Online clothing orders are still suspended.
What is the current status of M&S food availability?
M&S reports that food distribution from its centers to stores is back to normal, with daily improvements in availability.

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