Finance

M&S says cyber attack was result of human error, declines to comment on ransom

Published by Global Banking & Finance Review

Posted on May 21, 2025

1 min read

· Last updated: January 23, 2026

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M&S says cyber attack was result of human error, declines to comment on ransom
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LONDON (Reuters) -The chief executive of Marks & Spencer said on Wednesday he could not comment on whether the retailer had paid a ransom in a cyber attack which has cost it about 300 million pounds (

M&S CEO Links Cyber Attack to Human Error, Ransom Not Confirmed

LONDON (Reuters) -The chief executive of Marks & Spencer said on Wednesday he could not comment on whether the retailer had paid a ransom in a cyber attack which has cost it about 300 million pounds ($402.39 million) and which he said was the result of "human error".

($1 = 0.7455 pounds)

(Reporting by James Davey and Paul Sandle, writing by Sarah Young, editing by Catarina Demony)

Key Takeaways

  • M&S suffered a cyber attack costing 300 million pounds.
  • The CEO attributes the attack to human error.
  • No comment on whether a ransom was paid.
  • The attack highlights vulnerabilities in retail security.
  • M&S is handling the aftermath of the cyber incident.

Frequently Asked Questions

What did the CEO of M&S say about the cyber attack?
The CEO stated that the cyber attack was a result of human error.
Did M&S confirm if they paid a ransom?
The CEO declined to comment on whether the retailer had paid a ransom.
What is the estimated cost of the cyber attack for M&S?
The cyber attack has cost Marks & Spencer about 300 million pounds.

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