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Air Europa says customer data may have been compromised in October breach

Published by Uma Rajagopal

Posted on March 22, 2024

2 min read

· Last updated: January 30, 2026

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Air Europa logo with a backdrop of customer data breach news - Global Banking & Finance Review
This image depicts the Air Europa logo amid headlines about a recent customer data breach. The incident involved the potential compromise of personal customer information, highlighting concerns in cybersecurity in the airline industry.
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Air Europa says customer data may have been compromised in October breach (Reuters) -Spanish airline Air Europa said on Friday personal data of its customers may have been compromised in a security incident that was detected in October last year. The company’s investigation showed that name, ID card or passport details, date of birth, telephone […]

Air Europa says customer data may have been compromised in October breach

(Reuters) -Spanish airline Air Europa said on Friday personal data of its customers may have been compromised in a security incident that was detected in October last year.

The company’s investigation showed that name, ID card or passport details, date of birth, telephone number, email address and nationality details could have been leaked, Air Europa told its customers in an email that was shared with Reuters.

The Wall Street Journal first reported the news, but cited the statement to International Consolidated Airlines Group (IAG).

IAG, which has a 20% stake in Air Europa, told Reuters that it “would never email (Air Europa’s) customers directly”.

Madrid-based Air Europa in October suffered a cyber attack on its online payment system that left some of its customers’ credit card details exposed.

The carrier at the time said no other information was exposed without specifying the number of customers affected.

Last year, IAG agreed to pay 400 million euros ($434.48 million) to Spain’s Globalia for the remaining 80% of airline Air Europa it did not already own. The deal has still not closed.

($1 = 0.9206 euros)

(Reporting by Chandni Shah in Bengaluru; Editing by Rashmi Aich and Saumyadeb Chakrabarty)

Frequently Asked Questions

What is a data breach?
A data breach occurs when unauthorized individuals gain access to sensitive information, such as personal or financial data, potentially leading to identity theft or fraud.
What is cybersecurity?
Cybersecurity refers to the practice of protecting systems, networks, and programs from digital attacks, which aim to access, change, or destroy sensitive information.
What is customer data?
Customer data includes any information collected about individuals who purchase or use a company's products or services, such as names, contact details, and transaction history.
What is data protection?
Data protection involves safeguarding personal data from misuse, ensuring privacy rights are respected, and complying with regulations like the GDPR.
What is a cyber attack?
A cyber attack is a malicious attempt to damage, disrupt, or gain unauthorized access to computer systems, networks, or devices.

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