Business

Centrica’s British Gas to take on customers of failed People’s Energy

Published by maria gbaf

Posted on September 21, 2021

2 min read

· Last updated: February 4, 2026

Add as preferred source on Google
Centrica's British Gas logo representing its acquisition of People's Energy customers - Global Banking & Finance Review
This image features the British Gas logo, symbolizing Centrica's acquisition of nearly 350,000 customers from the failed People's Energy, highlighting the ongoing energy crisis in the UK.
Global Banking & Finance Awards 2026 — Call for Entries

British Gas to Acquire People's Energy Customers Amid Collapse

By Susanna Twidale

LONDON (Reuters) – Centrica’s British Gas has been appointed to take on the nearly 350,000 customers of small supplier People’s Energy which ceased trading last week.

Four small British energy suppliers have collapsed over the past month amid soaring wholesale energy prices with speculation more could follow.

Customers’ energy supply will continue as normal and they will be switched to British Gas from Sept. 19, Britain’s energy regulator Ofgem said.

“Outstanding credit balances, including money owed to both existing and former domestic customers of People’s Energy will also be honoured,” Ofgem said in a statement.

Business Secretary Kwasi Kwarteng was due to hold more emergency talks with energy company bosses on Monday following a meeting on Saturday over the crisis currently gripping the industry.

Companies typically hedge their customer’s needs many months in advance but smaller suppliers, with less capital, have struggled to keep pace with wholesale energy price rises. Benchmark British gas contracts have trebled this year.

“Centrica is in a robust financial position, and, as a responsible energy supplier built on a sustainable model, we are well hedged for the coming winter,” Centrica CEO Chris O’Shea said in an emailed statement.

Centrica said it had taken on the customers of four failed companies so far this year.

(Reporting by Susanna Twidale, editing by Louise Heavens and Jason Neely)

Key Takeaways

  • British Gas to take over 350,000 People's Energy customers.
  • People's Energy ceased trading due to high wholesale prices.
  • Ofgem ensures continued energy supply for affected customers.
  • Centrica is financially stable and well-prepared for winter.
  • Four small UK energy suppliers have collapsed recently.

Frequently Asked Questions

What is the main topic?
The article discusses British Gas taking over customers from the failed People's Energy amid an energy crisis.
Why did People's Energy collapse?
People's Energy collapsed due to soaring wholesale energy prices, affecting smaller suppliers with less capital.
How will customers be affected?
Customers will continue receiving energy without interruption and their credit balances will be honored.

Related Articles

More from Business

Explore more articles in the Business category