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Citigroup's AI usage frees up 100,000 hours for developers a week

Published by Global Banking & Finance Review

Posted on October 14, 2025

1 min read

· Last updated: January 21, 2026

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Citigroup's AI usage frees up 100,000 hours for developers a week
innovation technology financial services Artificial Intelligence
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NEW YORK (Reuters) -Citigroup CEO Jane Fraser said the company's use of artificial intelligence has saved time and allowed it to free up 100,000 hours of weekly capacity for software developers.

Citigroup Leverages AI to Save 100,000 Developer Hours Weekly

Impact of AI on Citigroup's Operations

NEW YORK (Reuters) -Citigroup CEO Jane Fraser said the company's use of artificial intelligence has saved time and allowed it to free up 100,000 hours of weekly capacity for software developers.

AI Tools Access for Employees

Almost 180,000 of the bank's employees in 83 countries have access to Citi's internal AI tools, she told analysts on an earnings call on Tuesday.

Time Savings Achieved

(Reporting by Tatiana Bautzer in New York and Pritam Biswas in Bengaluru; Editing by Lananh Nguyen and Mark Porter)

Key Takeaways

  • Citigroup's AI implementation saves 100,000 developer hours weekly.
  • AI tools are accessible to 180,000 employees in 83 countries.
  • CEO Jane Fraser highlights AI's impact on operations.
  • AI enhances efficiency and productivity at Citigroup.
  • Earnings call reveals significant time savings.

Frequently Asked Questions

What is artificial intelligence?
Artificial intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think and learn. It can perform tasks that typically require human intelligence, such as understanding natural language and recognizing patterns.
What is developer productivity?
Developer productivity measures how efficiently software developers can produce code and complete projects. It often involves assessing the time spent on tasks, the quality of code produced, and the overall impact on project timelines.
What is capacity in a business context?
Capacity refers to the maximum amount of work that an organization can handle or produce in a given period. It can relate to resources, such as personnel or technology, and is crucial for effective project management.

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