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INPS utilizes ShoreTel UC for higher customer service levels in healthcare

Published by Uma Rajagopal

Posted on April 17, 2014

1 min read

· Last updated: January 22, 2026

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Healthcare IT communication setup showcasing ShoreTel UC for improved customer service - Global Banking & Finance Review
Image depicting the ShoreTel unified communication system implemented by INPS, the UK's second largest healthcare IT provider, enhancing customer service and operational efficiency.
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INPS is the 2nd biggest healthcare IT provider in the UK. Proximity Communications implemented ShoreTel unified communication, Mobility & Enterprise Contact Center, linking INPS’ three sites across the UK in London, Coventry and Dundee as well as remote workers who make-up one third of employees. The ShoreTel unified communication system is enabling INPS to clearly […]

INPS is the 2nd biggest healthcare IT provider in the UK. Proximity Communications implemented ShoreTel unified communication, Mobility & Enterprise Contact Center, linking INPS’ three sites across the UK in London, Coventry and Dundee as well as remote workers who make-up one third of employees. The ShoreTel unified communication system is enabling INPS to clearly differentiate itself from its competitors in a very tight market, in the area of customer service. It is helping INPS achieve its goal of helping customers operate more efficiently.

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