Finance

Italy's privacy watchdog fines Poste Italiane more than 12.5 million euros

Published by Global Banking & Finance Review

Posted on April 20, 2026

2 min read

· Last updated: April 21, 2026

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Italy's privacy watchdog fines Poste Italiane more than 12.5 million euros
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ROME, April 20 (Reuters) - Italy's privacy watchdog said on Monday it had fined Poste Italiane and its payments card unit Postepay a total of more than 12.5 million euros ($14.7 million) for illicit

Italy's privacy watchdog fines Poste Italiane more than 12.5 million euros

Overview of the Poste Italiane Data Privacy Fine

Details of the Fine

ROME, April 20 (Reuters) - Italy's privacy watchdog said on Monday it had fined Poste Italiane and its payments card unit Postepay a total of more than 12.5 million euros ($14.7 million) for illicit processing of the personal data of millions of users.

Poste Italiane's Response

Poste, which offers financial and payment services beyond its traditional postal services, rejected in a statement all allegations and reaffirmed "correctness and transparency of its actions."

Watchdog's Findings

Intrusive App Features

The Italian data watchdog said some features of Poste's mobile apps, aimed at identifying malicious software, were excessively intrusive and not strictly necessary for fraud‑prevention purposes.

Breaches of Data Protection Law

The watchdog said it had identified several breaches of data protection law, including inadequate user information and the absence of a proper data protection impact assessment.

Poste Italiane's Justification

Lawful Data Access

Poste replied by saying it had lawfully accessed technical data from customers' devices, in accordance with payment services legislation, "for the sole purpose of activating anti-fraud and anti-malware safeguards."

Exchange Rate Information

($1 = 0.8483 euros)

Reporting Credits

(Reporting by Alvise Armellini and Elvira Pollina, editing by Gavin Jones and Tomasz Janowski)

Key Takeaways

  • Italy’s privacy watchdog (Garante) imposed a €12.5 million fine on Poste Italiane and Postepay for illicit processing of user data, notably via intrusive mobile‑app features not strictly necessary for fraud prevention.
  • The Authority found violations including insufficient transparency to users and failure to conduct a proper Data Protection Impact Assessment (DPIA).
  • This fine follows a wave of recent GDPR enforcement actions in Italy, such as a €31.8 million penalty against Intesa Sanpaolo for data‑security failures and €1.25 million for ITA Airways/Alitalia GDPR breaches.

Frequently Asked Questions

Why was Poste Italiane fined by Italy's privacy watchdog?
Poste Italiane was fined for illicit processing of users' personal data and breaches of data protection law, including intrusive app features and inadequate user information.
How much was the total fine imposed on Poste Italiane and Postepay?
The total fine imposed was more than 12.5 million euros ($14.7 million).
What specific privacy concerns did the Italian watchdog highlight?
The watchdog highlighted excessively intrusive app features not necessary for fraud prevention, lack of proper user information, and no data protection impact assessment.
Did Poste Italiane respond to requests for comment about the fine?
Poste Italiane did not immediately respond to Reuters' request for comment regarding the fine.
What services does Poste Italiane provide besides postal services?
Poste Italiane also offers financial and payment services, including payment cards through its unit Postepay.

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