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Published by Gbaf News
Posted on October 5, 2016
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Published by Gbaf News
Posted on October 5, 2016
KofaxKapow 10 Automates Critical Processes to Fuel Digital Transformation
Supporting Quotes
According to Gartner, “The majority of RPA’s current use cases improve the customer or employee experience by removing drudgery from process work, shortening turnaround times for processing activities, and potentially increasing quality by eliminating human error. For client organisations, the main benefit is cost reduction while scaling the business process or function, mostly because staff can be relieved of the tasks almost entirely. By industry, globally financial services and insurance sectors are dominating the charge in adoption in a drive to minimise cost of labour-intensive activities, such as healthcare insurance for managing customer data in the U.S. and telecommunication and utilities in the U.S. and U.K.”[i]
“The rise of Robotic Process Automation has generated an increasing level of interest in our Kapow solution from both new prospects and existing customers. These organisations understand the value of automating routine activities at scale with little or no human involvement,” said Reynolds C. Bish, vice president of Lexmark and president of Lexmark Enterprise Software. “With Kapow, companies can leave mundane repetitive tasks to software robots and free up workers to focus on higher value goals – like providing better customer service – that are best handled with a human touch.”
“We always managed to stay on top of customer queries and meet our service level agreements [SLAs], but knew we could do better. We wanted to be more proactive, and provide all customers with up-to-the-minute insight into their orders instead of waiting for them to come to us with a query,” said Darren Gurney, logistics systems manager, Davies Turner. “The KofaxKapow RPA solution has eliminated tedious manual work and has made people’s jobs easier—and all without introducing any major changes to the way teams work. People can now find the data they need in a much quicker and slicker way. Kapow is helping us deliver a higher level of customer service with less administrative effort.”
KofaxKapow 10 Automates Critical Processes to Fuel Digital Transformation
Supporting Quotes
According to Gartner, “The majority of RPA’s current use cases improve the customer or employee experience by removing drudgery from process work, shortening turnaround times for processing activities, and potentially increasing quality by eliminating human error. For client organisations, the main benefit is cost reduction while scaling the business process or function, mostly because staff can be relieved of the tasks almost entirely. By industry, globally financial services and insurance sectors are dominating the charge in adoption in a drive to minimise cost of labour-intensive activities, such as healthcare insurance for managing customer data in the U.S. and telecommunication and utilities in the U.S. and U.K.”[i]
“The rise of Robotic Process Automation has generated an increasing level of interest in our Kapow solution from both new prospects and existing customers. These organisations understand the value of automating routine activities at scale with little or no human involvement,” said Reynolds C. Bish, vice president of Lexmark and president of Lexmark Enterprise Software. “With Kapow, companies can leave mundane repetitive tasks to software robots and free up workers to focus on higher value goals – like providing better customer service – that are best handled with a human touch.”
“We always managed to stay on top of customer queries and meet our service level agreements [SLAs], but knew we could do better. We wanted to be more proactive, and provide all customers with up-to-the-minute insight into their orders instead of waiting for them to come to us with a query,” said Darren Gurney, logistics systems manager, Davies Turner. “The KofaxKapow RPA solution has eliminated tedious manual work and has made people’s jobs easier—and all without introducing any major changes to the way teams work. People can now find the data they need in a much quicker and slicker way. Kapow is helping us deliver a higher level of customer service with less administrative effort.”