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Pets At Home: puppy & kitten craze boosts profits as lockdown love beats the odds

Published by Jessica Weisman-Pitts

Posted on November 23, 2021

2 min read

· Last updated: January 28, 2026

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Pets At Home Profits Surge as Pet Ownership Booms in Lockdown

(Reuters) – British retailer Pets At Home said the number of households taking on new pets, which surged last year during COVID-19 lockdowns, is continuing to grow, driving up membership numbers and sparking a 77% jump in half-year earnings.

The UK’s largest pet care retailer, which has 453 stores, said membership numbers of its puppy and kitten club more than doubled, with members typically spending a third more per annum than non-members. Active VIP members rose 13% to 6.8 million.

Shares in Pets At Home, which said that fiscal 2022 earnings will be at the top end of market estimates, climbed 7%, and were among top midcap gainers by 1450 GMT.

Lockdowns and work from home policies due to the spread of COVID-19 over the past two years have been accompanied by a surge in pet sales, making companies that operate in the animal care market among winners of the pandemic.

3.2 million UK households have brought a pet home since the start of the pandemic, as per the latest report from the Pet Food Manufacturers’ Association (PFMA), a trade body representing the pet food industry.

“Conditions don’t get much better for a pet superstore,” Hargreaves Lansdown analyst Sophie Lund-Yates said.

“It seems ongoing flexible working, and perhaps the renewed popularity of rural living, have culminated in the trend having more room to run than initially thought.”

The PFMA also estimates that around 17 million households were responsible for a pet’s welfare, meaning roughly one in four British households owned a pet compared to one in five American households.

Pets At Home, which kept its stores, website and veterinary practices open for much of the pandemic, said new registrations at its high-margin veterinary practices business averaged at about 10,000 per week for the six months to Oct. 7.

Half-year profits rose to 70.2 million pounds.

(Reporting by Muvija M and Chris Peters in Bengaluru; Editing by Jan Harvey)

Key Takeaways

  • Pets At Home reports a 77% increase in half-year earnings.
  • Membership in puppy and kitten clubs more than doubled.
  • Active VIP members rose to 6.8 million.
  • 3.2 million UK households acquired pets during the pandemic.
  • New veterinary registrations averaged 10,000 per week.

Frequently Asked Questions

What is the main topic?
The article discusses the rise in Pets At Home's profits due to increased pet ownership in the UK during COVID-19 lockdowns.
How did Pets At Home perform financially?
Pets At Home reported a 77% increase in half-year earnings, with shares climbing 7%.
What contributed to the profit increase?
The surge in pet ownership, increased membership in pet clubs, and high veterinary registrations contributed to the profit rise.

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