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Royal Mail’s profit outlook shaky on labour dispute; shares slide

Published by Wanda Rich

Posted on May 19, 2022

2 min read

· Last updated: February 7, 2026

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Royal Mail delivery vehicle on road amidst labor dispute affecting profits - Global Banking & Finance Review
A Royal Mail delivery vehicle drives along a road near Mount Pleasant, London, highlighting the challenges faced by the company amid a labor dispute that has impacted its profit outlook and share prices.
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By Yadarisa Shabong (Reuters) -Britain’s Royal Mail said on Thursday the pay dispute with its largest labour union is a “key uncertainty” for the group this fiscal year after 2021-22 profit missed analysts’ estimates, sending shares 12% lower. The Communication Workers Union (CWU), which represents more than a hundred thousand Royal Mail postal workers, had […]

By Yadarisa Shabong

(Reuters) -Britain’s Royal Mail said on Thursday the pay dispute with its largest labour union is a “key uncertainty” for the group this fiscal year after 2021-22 profit missed analysts’ estimates, sending shares 12% lower.

The Communication Workers Union (CWU), which represents more than a hundred thousand Royal Mail postal workers, had criticised and rejected the company’s latest wage offer, and the two parties are now in a dispute resolution procedure.

Royal Mail said it could meet 2022-23 market expectations of UK adjusted operating profit of 303 million pounds ($375.11 million) if it reached a deal with the union in line with its current offer, and if it avoids a strike.

Analysts at JPMorgan said they believed it was unlikely that wage talks would go smoothly, and expected there still could be a material downside risk to estimates.

The relationship between Royal Mail and the CWU has been a tumultuous one in the past, with the prior dispute lasting two years before the December 2020 settlement.

“We are at a crossroads with the transformation of Royal Mail,” Non-Executive Chairman Keith Williams said.

“We need to adapt our business to a post-pandemic world and whilst we are making progress in some areas, more needs to be done in others.”

The 500-year-old company had benefited from a boom in parcel deliveries during the COVID-19 pandemic, but a slowing UK economy, subsiding demand on lower consumer spending amid the cost-of-living crisis, and rapid inflation also pose a challenge to its outlook.

Adjusted operating profit for the year ended March 27 was 758 million pounds, slightly below average market expectations of 771 million pounds, as cost savings fell short of targets and parcel volumes tapered off lockdown highs.

Shares in the FTSE 100 company, which gained around 50% last year, were down 12% by 0911 GMT, touching a near one-and-half year low.

($1 = 0.8078 pounds)

(Reporting by Yadarisa Shabong in Bengaluru; Editing by Sherry Jacob-Phillips and Jan Harvey)

Frequently Asked Questions

What is adjusted operating profit?
Adjusted operating profit refers to a company's earnings before interest and taxes, adjusted for non-recurring items, providing a clearer view of operational performance.
What is inflation?
Inflation is the rate at which the general level of prices for goods and services rises, eroding purchasing power over time.
What is a union?
A union is an organization formed by workers to protect their rights and interests, often negotiating with employers on behalf of its members.

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