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Image for Analysis-Retailers turn to robots in cost inflation fight
Top Stories

Analysis-Retailers turn to robots in cost inflation fight

By James Davey LONDON (Reuters) – At a vast warehouse in the southern Dutch city of Roosendaal, auto...

1st December, 2022

Image for 3 ways financial institutions should adapt to improve customer experience in challenging times
Banking

3 ways financial institutions should adapt to improve customer experience in challenging times

By Leigh Hopwood, CEO of CCMA (Call Centre Management Association of the UK) and Mike Orlic, Vice Pr...

30th November, 2022

Image for BlockFi tells U.S. bankruptcy court it is ‘the antithesis of FTX’
Top Stories

BlockFi tells U.S. bankruptcy court it is ‘the antithesis of FTX’

By Dietrich Knauth (Reuters) -BlockFi, the first direct casualty of crypto exchange FTX’s collapse,...

30th November, 2022

Image for Analysis-RBC tightens grip at home with $10 billion HSBC Canada bid, regulatory risks loom
Banking

Analysis-RBC tightens grip at home with $10 billion HSBC Canada bid, regulatory risks loom

By Divya Rajagopal and Saeed Azhar TORONTO/NEW YORK (Reuters) – Royal Bank of Canada’s swift move to...

30th November, 2022

Image for Completed it? Far from it – Banks have only just started their digital transformation
Banking

Completed it? Far from it – Banks have only just started their digital transformation

By Ove Kreison, CTO at Estonian core banking provider Tuum. Digital transformation has dominated ind...

29th November, 2022

Image for Lumen Research hires new General Manager for North America and EMEA Head of Sales
Top Stories

Lumen Research hires new General Manager for North America and EMEA Head of Sales

Continued expansion at Lumen comes as it offers increasing numbers of clients with ground-breaking a...

29th November, 2022

Image for Consumer Duty – what every financial organisation should know
Banking

Consumer Duty – what every financial organisation should know

By Vignesh Ramesh, Head of Consumer Duty Solutions at Medallia The new Consumer Duty rules from the...

29th November, 2022

Image for Could renegotiating contracts be the key to survival during the ‘cost of doing business crisis’?
Business

Could renegotiating contracts be the key to survival during the ‘cost of doing business crisis’?

By Matthew Sutton, commercial partner at law firm, Shakespeare Martineau. Businesses across the UK a...

29th November, 2022

Image for Secure and simple payments are more important than ever during uncertain times
Banking

Secure and simple payments are more important than ever during uncertain times

By Ralf Gladis, CEO, Computop The economic outlook for the year ahead is unclear but this will not s...

29th November, 2022

Image for Make up or break up? How the cost-of-living crisis will affect customer stickiness
Business

Make up or break up? How the cost-of-living crisis will affect customer stickiness

By Jonathan Power, RVP Northern Europe, Backbase There is no denying that the current financial land...

29th November, 2022

Image for Top secrets to competitive and effective customer care going into 2023
Business

Top secrets to competitive and effective customer care going into 2023

By Richard Farrell, CIO at Netcall Customer care is at an inflection point: demands are higher and r...

28th November, 2022

Image for Credit Agricole is weighing foray into German car-sharing: media report
Top Stories

Credit Agricole is weighing foray into German car-sharing: media report

FRANKFURT (Reuters) – French bank Credit Agricole is weighing plans to offer car-sharing financial s...

28th November, 2022