customers

Image for UK’s Micro Focus shares nearly double after Canada’s OpenText agrees $6 billion takeover
Top Stories

UK’s Micro Focus shares nearly double after Canada’s OpenText agrees $6 billion takeover

By Eva Mathews and Krystal Hu (Reuters) -Shares of Micro Focus soared more than 90% on Friday after...

26th August, 2022

Image for OVERCOMING LATE PAYMENTS AND INFLATION WITH DIGITAL INNOVATION
Finance

OVERCOMING LATE PAYMENTS AND INFLATION WITH DIGITAL INNOVATION

By Bradlie Houldsworth, head of product at Remarkable Commerce Mastercard’s Strive Business Baromete...

25th August, 2022

Image for How to know what and what not to automate in your business
Business

How to know what and what not to automate in your business

By Matt Weston, founder and managing director of Vantage 365 In today’s fast-paced, increasingly tec...

25th August, 2022

Image for Shell Energy to pay for overcharging price cap customers -Ofgem
Top Stories

Shell Energy to pay for overcharging price cap customers -Ofgem

(Reuters) -Shell Plc’s UK retail energy business has to pay 536,970 pounds ($635,181) for overchargi...

25th August, 2022

Image for Winning customers – the five challenge areas for traditional and challenger banks
Banking

Winning customers – the five challenge areas for traditional and challenger banks

By Venugopala Dumpala, Practice Head Banking & Financial Services at Firstsource Mobile banking is n...

24th August, 2022

Image for How a customer centric approach can help banks support consumers with money worries
Banking

How a customer centric approach can help banks support consumers with money worries

By Brandon Aitken, Global Business Director | Financial Services Sector at Webhelp The global pandem...

24th August, 2022

Image for Apple expands self-repair support to MacBooks
Top Stories

Apple expands self-repair support to MacBooks

(Reuters) – Apple Inc said on Monday it would offer customers tools and know-how to repair and servi...

22nd August, 2022

Image for Retail: When the race to win pounds heats up, amazing customer experience becomes a secret weapon.
Business

Retail: When the race to win pounds heats up, amazing customer experience becomes a secret weapon.

By Elissa Quinby, Snr director, Global Retail Insights, Quantum Metric Levels of consumer uncertaint...

22nd August, 2022

Image for Australia’s Qantas apologises to customers for operational problems
Top Stories

Australia’s Qantas apologises to customers for operational problems

SYDNEY (Reuters) -Qantas Airways Ltd will offer A$50 ($34) vouchers, loyalty status extensions and l...

22nd August, 2022

Image for The Loyalty Game: Why Merchants Must Play It
Business

The Loyalty Game: Why Merchants Must Play It

By Alan Irwin, Senior Director of Product, Global Payments It’s now a rarity for new retail business...

19th August, 2022

Image for How AI-powered conversation intelligence transforms CX for financial services companies
Technology

How AI-powered conversation intelligence transforms CX for financial services companies

By Rich Wang, VP, Customer Success, Observe.AI As was the case for many industries, the pandemic acc...

19th August, 2022

Image for How Can Small Businesses Avoid Customer and Fraudulent Chargebacks
Business

How Can Small Businesses Avoid Customer and Fraudulent Chargebacks

By Gary Prince, SimplyPayMe’s Chief Strategy Officer. For many small businesses, figuring out how to...

18th August, 2022