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UK electricals retailer AO World to close German business

Published by Wanda Rich

Posted on June 9, 2022

2 min read

· Last updated: February 6, 2026

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AO World distribution center in Crewe, highlighting UK retailer's operations - Global Banking & Finance Review
A snapshot of AO World's distribution center in Crewe, representing the UK electricals retailer's operations as it announces closure of its German business due to worsening outlook and competitive pressures.
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LONDON (Reuters) – British online electricals retailer AO World will close its business in Germany as the outlook for the unit has continued to worsen, it said on Thursday. AO, which sells washing machines, refrigerators, cookers and televisions, launched a review of the German business in January. At that time it highlighted an intensifying competitive […]

LONDON (Reuters) – British online electricals retailer AO World will close its business in Germany as the outlook for the unit has continued to worsen, it said on Thursday.

AO, which sells washing machines, refrigerators, cookers and televisions, launched a review of the German business in January.

At that time it highlighted an intensifying competitive landscape as customers returned to pre-pandemic levels of online shopping, a substantial increase in digital marketing costs, and a constrained supply chain.

“Having evaluated a range of strategic options during the review process, the board has decided that closure of the German business is the best course of action,” it said.

“This decision was based on the continuing deterioration in the outlook for the German business, as well as the board’s responsibilities to shareholders and other stakeholders.”

The German business, launched in 2014, represents about 10% of group revenue.

AO said the German business would continue to trade for a brief period to facilitate orderly closure for customers, suppliers and employees.

Cash closure costs will be up to 15 million pounds ($18.8 million).

Having closed its Dutch business in 2019, AO will now focus on Britain.

It said its British business continued to trade in line with the board’s expectations for the 2022-23 financial year.

AO’s shares have fallen 71% over the past year.

($1 = 0.7995 pounds)

(Reporting by James Davey; editing by Jason Neely and Bradley Perrett)

Frequently Asked Questions

What is a competitive landscape?
A competitive landscape refers to the environment in which businesses operate, including the number of competitors, their strengths, weaknesses, and the overall market dynamics.
What is group revenue?
Group revenue is the total income generated by a company and its subsidiaries from all business activities before any expenses are deducted.
What are cash closure costs?
Cash closure costs are the expenses incurred when a business shuts down operations, including payments to employees, suppliers, and other stakeholders.

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