Finance

UK services sector sentiment falls at fastest pace in two years, CBI says

Published by Global Banking & Finance Review

Posted on November 28, 2024

2 min read

· Last updated: January 28, 2026

Add as preferred source on Google
UK's FTSE 100 and financial markets react to Russia's embassy statement on G7 loans to Ukraine - Global Banking & Finance Review
The image illustrates the UK's FTSE 100 index performance amid the controversy over G7 loans to Ukraine backed by frozen Russian assets. This reflects the ongoing financial tension and geopolitical implications discussed in the article.
Global Banking & Finance Awards 2026 — Call for Entries

LONDON (Reuters) - Business sentiment in Britain's services sector is falling at the fastest rate in two years, partly as a result of tax rises in finance minister Rachel Reeves' first budget on Oct.

UK Services Sector Sentiment Declines Rapidly, CBI Reports

LONDON (Reuters) - Business sentiment in Britain's services sector is falling at the fastest rate in two years, partly as a result of tax rises in finance minister Rachel Reeves' first budget on Oct. 30, the Confederation of British Industry said on Thursday.

The downturn was sharpest in consumer services - where large employers will bear the brunt of a 25 billion pound ($32 billion) rise in payroll taxes - but the mood at business and professional services companies soured too, the CBI said.

On Monday Reeves told the CBI's annual conference that she would not raise taxes in the same way again, after the CBI's chief executive said businesses had been caught off guard by the scale of the tax rises.

Thursday's survey showed that optimism among consumer services businesses sank to its lowest since August 2022 at -55 in November, down from -19 in August, while among business and professional services sentiment fell to -29 from +9.

The index represents the difference between the percentages of businesses which say they are more optimistic and those who are more pessimistic.

"Falling sentiment, weaker hiring intentions and firming cost pressures are all at least a partial response to the forthcoming rise in employer National Insurance Contributions," CBI Deputy Chief Economist Alpesh Paleja said.

Business and professional services firms said their profitability had fallen by the most since August 2020 and all types of services firm said they would invest less.

British business investment is low by international standards and this is widely seen as one cause of Britain's lower economic productivity than its major peers.

The gloom in the CBI survey has also been reflected in other surveys. Last week the S&P Global purchasing managers' index pointed to economic contraction for the first time in 13 months.

The CBI survey was based on responses from 441 firms collected between Oct. 29 and Nov. 14.

($1 = 0.7898 pounds)

(Reporting by David Milliken, editing by Andy Bruce)

Key Takeaways

  • UK services sector sentiment falls at fastest pace in two years.
  • Tax hikes in Rachel Reeves' budget impact business outlook.
  • Consumer services hit hardest by payroll tax increases.
  • Business and professional services report reduced optimism.
  • CBI survey reflects broader economic contraction signals.

Frequently Asked Questions

What is the main topic?
The main topic is the decline in UK services sector sentiment due to recent tax hikes in Rachel Reeves' budget.
How are consumer services affected?
Consumer services are hit hardest by the payroll tax increases, leading to a significant drop in optimism.
What does the CBI survey indicate?
The CBI survey indicates a sharp decline in business sentiment across consumer and professional services sectors.

Related Articles

More from Finance

Explore more articles in the Finance category