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UK’s Nationwide to pay 340 million pounds to customers after profit leap

Published by Uma Rajagopal

Posted on May 19, 2023

2 min read

· Last updated: February 1, 2026

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Nationwide Building Society signage in London, highlighting customer payments - Global Banking & Finance Review
Image of Nationwide Building Society's signage in London, relating to the announcement of a £340 million payout to customers following a significant profit increase. This reflects the bank's commitment to its members.
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UK’s Nationwide to pay 340 million pounds to customers after profit leap LONDON (Reuters) -British lender Nationwide will pay its customers 340 million pounds ($429 million) through payments to their current accounts, it said on Friday after reporting a 40% leap in annual profit driven by a long run of Bank of England rate hikes. […]

UK’s Nationwide to pay 340 million pounds to customers after profit leap

LONDON (Reuters) -British lender Nationwide will pay its customers 340 million pounds ($429 million) through payments to their current accounts, it said on Friday after reporting a 40% leap in annual profit driven by a long run of Bank of England rate hikes.

The country’s largest building society said it would make a 100 pound payment to eligible customers next month, adding that this will be its first such distribution and that the society aims to repeat this in future years.

Nationwide reported pretax profit of 2.2 billion pounds for the year to April 4, up from 1.6 billion pounds the previous year.

The payment to customers is an unusual move for a British lender, with companies typically returning cash to investors after annual results.

Nationwide CEO Debbie Crosbie said the unusual move was possible because the lender was a building society owned by customers.

The lender nonetheless said that Britain’s tough economic outlook could lead to more customers falling behind on loan repayments and it set aside 126 million pounds to cover possible soured loans, compared with the release of 27 million pounds of reserves the previous year.

($1 = 0.7923 pounds)

(Reporting by Iain WithersEditing by Jason Neely and David Goodman)

Frequently Asked Questions

What is a building society?
A building society is a financial institution owned by its members, primarily focused on providing savings accounts and mortgage loans to its members.
What is pretax profit?
Pretax profit refers to a company's earnings before tax expenses are deducted. It provides insight into the profitability of a business before tax implications.
What are loan repayments?
Loan repayments are the scheduled payments made by a borrower to a lender to pay back a loan over time, including both principal and interest.
What is a cash distribution?
A cash distribution is a payment made to shareholders or members of an organization, often derived from profits, as a return on their investment.
What is the Bank of England?
The Bank of England is the central bank of the United Kingdom, responsible for issuing currency, managing monetary policy, and ensuring financial stability.

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