Finance

Vodafone says working to fix outage for some UK customers

Published by Global Banking & Finance Review

Posted on October 13, 2025

1 min read

· Last updated: January 21, 2026

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Vodafone says working to fix outage for some UK customers
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LONDON (Reuters) -Vodafone said on Monday that it was working to resolve a network outage affecting its broadband, 4G and 5G services in Britain, after a report that tens of thousands of customers had

Vodafone says working to fix outage for some UK customers

Vodafone's Response to Network Issues

LONDON (Reuters) -Vodafone said on Monday that it was working to resolve a network outage affecting its broadband, 4G and 5G services in Britain, after a report that tens of thousands of customers had been impacted.

Extent of the Outage

A VodafoneThree spokesperson said it was working to "resolve this as soon as possible," adding that 2G voice calls were unaffected.

Customer Impact and Feedback

Network monitoring site Downdetector said earlier in the day that user reports indicated problems for over 50,000 users in Britain.

Uninterrupted 2G Voice Services

(Reporting by Muvija M; Editing by Paul Sandle)

Key Takeaways

  • Vodafone is facing a network outage in the UK.
  • Broadband, 4G, and 5G services are affected.
  • Over 50,000 users reported issues via Downdetector.
  • 2G voice calls remain unaffected.
  • Vodafone is working to resolve the issue promptly.

Frequently Asked Questions

What is a network outage?
A network outage is a period when a network is unavailable or not functioning properly, impacting users' ability to connect to services.
What is 4G service?
4G service is the fourth generation of mobile telecommunications technology, providing faster data speeds and improved connectivity compared to previous generations.
What is 5G service?
5G service is the fifth generation of mobile network technology, offering significantly higher speeds, lower latency, and the ability to connect more devices simultaneously.
What is broadband?
Broadband is a high-speed internet connection that is always on and faster than traditional dial-up access, allowing for multiple online activities at once.
What is customer feedback?
Customer feedback is information provided by customers about their experience with a product or service, which can be used to improve future offerings.

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