Customer experience

Image for Banks need not be scared to use humour in ads. It might just help them
Banking

Banks need not be scared to use humour in ads. It might just help them

Matt Charlton, CEO, Brothers & Sisters Money is a deeply serious business these days, isn’t it? Or c...

6th April, 2023

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Business

The five pillars of new product development: How to avoid common pitfalls

By Gaurav Rathi To stay relevant in the competitive financial services industry, organizations need...

15th March, 2023

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Finance

Accountant Brian Murphy – Key Practical Marketing Advice for 2023

In the face of rapid changes, including the market aftershock of the pandemic and continued economic...

10th March, 2023

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Finance

What do financial leaders need from their UC analytics tools?

Ben Nicklen, COO at UC and workplace data analytics software organisation, Tiger, explores this topi...

6th March, 2023

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Banking

Should banks make ‘personalised customer experiences’ a priority?

By Matthew Biboud Lübeck, VP EMEA at Amperity A 10% improvement in customer data quality can be link...

9th February, 2023

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Banking

2023 Banking Outlook: 6 key trends that will impact the industry

By John da Gama-Rose, Head of Banking & Financial Services, Global Growth Markets, Cognizant Faced w...

9th February, 2023

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Technology

6 Fintech Trends to Embrace in 2023

By Ankur Rawat, Director, Products and Solutions, Banking and Financial Services, Newgen Software Th...

8th February, 2023

Image for Mohit Joshi, Infosys, answers questions on Infosys’ latest Data and AI Radar report
Technology

Mohit Joshi, Infosys, answers questions on Infosys’ latest Data and AI Radar report

By Mohit Joshi, President, Infosys With the UK having the strongest satisfaction rates from all the...

8th February, 2023

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Business

Developing your brand’s audio content strategy in 2023

The rise of short form video content has pushed media to be consumed at a faster pace than ever, dri...

7th February, 2023

Image for Invigorated and innovative client-first approaches are expected from financial institutions as 2023 uncertainties threaten
Banking

Invigorated and innovative client-first approaches are expected from financial institutions as 2023 uncertainties threaten

By Gareth Wilson, Executive Vice President, Head of UK Banking & Capital Markets Capgemini Ambiguity...

2nd February, 2023

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Business

Who is your Brand in a word

By Robin Albin, INSURGENTS, Founder, Brand Strategist & Sherpa The world is filled with words. There...

2nd February, 2023

Image for A holistic future – How can the pensions sector keep pace with widespread digitisation whilst serving the client’s needs
Finance

A holistic future – How can the pensions sector keep pace with widespread digitisation whilst serving the client’s needs

By Chris Corfield, VP, Banks & Non-Bank Financial Institutions at Crown Agents Bank In the UK, aroun...

1st February, 2023