customers

Image for Do customers care about Open Banking, or do they need more education?
Banking

Do customers care about Open Banking, or do they need more education?

By Olga Karablina, Head of Payment Product Development and Partner Relations at ECOMMPAY Open Bankin...

5th July, 2022

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Top Stories

British Airways cancels more flights at ‘most challenging period’ in history

LONDON (Reuters) – British Airways is cancelling more flights scheduled for the summer holiday seaso...

5th July, 2022

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Technology

Measurement in the privacy age

By Simon Wardropper, CEO at Realtime Media The digital ads landscape has shifted significantly over...

1st July, 2022

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Technology

Conversational AI in banking – 3 common mistakes that businesses make

By Faisal Abbasi, Managing Director UK & Ireland, Europe, Amelia The Financial Services (FinServ) in...

30th June, 2022

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Top Stories

Moscow mall opens for Russian business after big brand exodus

MOSCOW (Reuters) – Western fashion brands are conspicuous by their absence at a gleaming new shoppin...

30th June, 2022

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Technology

Embedded Insurance 2.0: How it Will Change Customer Relationships Forever

By Rory Yates, head of strategy for EMEA and APA, EIS Insurance One of the greatest challenges insur...

29th June, 2022

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Top Stories

UK’s energy regulator proposes package to boost grid capacity

(Reuters) -Britain’s energy regulator proposed a spending package of 20.9 billion pounds ($25.48 bil...

29th June, 2022

Image for Personalisation is not a bonus for a bank’s customers, it’s the expected bottom line
Banking

Personalisation is not a bonus for a bank’s customers, it’s the expected bottom line

By Bentzium Aviv, EMEA financial services, Amdocs In the past, personalisation has been seen as some...

28th June, 2022

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Technology

How banks can keep customers at the forefront during digital transformation

By Amanda Beesley, MD Financial Services & Insurance Division at Paragon Customer Communications The...

28th June, 2022

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Banking

Banking-as-a-Service is Changing the Future of Fintech

By Ion Fratiloiu, Head of Commercial, Yobota The Financial Services (FS) industry continues to under...

28th June, 2022

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Top Stories

UK to cut Heathrow charges after airline protests

LONDON (Reuters) -London’s Heathrow Airport will have to lower landing fees over the next four years...

28th June, 2022

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Business

Making information work for the customer – the key role of knowledge management

By Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive In customer service, knowledge i...

27th June, 2022