Customer experience

Image for What is the Significance of Customer Feedback?
Business

What is the Significance of Customer Feedback?

Customer feedback is the information submitted by customers about their satisfaction or dissatisfact...

31st March, 2022

Image for Effective human interfaces are key to successful digital transformation
Technology

Effective human interfaces are key to successful digital transformation

By Dr John Yardley, Founder and CEO, Threads Software There can be little doubt that more than most...

30th March, 2022

Image for How can banks harness automation to its fullest value?
Banking

How can banks harness automation to its fullest value?

By Brian Halpin, Senior Vice President at Blue Prism Financial institutions are aggressively deployi...

30th March, 2022

Image for How to simplify your IoT projects and create disruptive (even lifesaving) solutions quickly
Technology

How to simplify your IoT projects and create disruptive (even lifesaving) solutions quickly

By Stefan Spendrup, Vice-President of Sales Northern and Western Europe at SOTI Mobility and the ris...

28th March, 2022

Image for The impact of big data on the insurance industry
Finance

The impact of big data on the insurance industry

Interview with Michalis Michael, the CEO of DMR 1) By what percentage is Big Data expected to grow i...

22nd March, 2022

Image for Create exceptional customer experiences without breaking the bank: the 3 essential pillars
Banking

Create exceptional customer experiences without breaking the bank: the 3 essential pillars

By Michael D’Onofrio, CEO at Orbus Customer demands have transformed in the last 18 months. Now, ove...

18th March, 2022

Image for Financial Service Trends for Digital in 2022
Finance

Financial Service Trends for Digital in 2022

By Ian MacArthur, CEO, Sagittarius Over the last two years, trends within the financial services ind...

9th March, 2022

Image for The Future of Artificial Intelligence in Banking
Banking

The Future of Artificial Intelligence in Banking

By Muddu Sudhakar, CEO Aisera The banking industry isn’t known for the early adoption of new technol...

8th March, 2022

Image for Pragmatic automation: overcoming the stigma surrounding quick fixes and ‘automation debt’
Technology

Pragmatic automation: overcoming the stigma surrounding quick fixes and ‘automation debt’

By Yad Jaura, Product Marketing Manager at Netcall Automation has been heralded as a key accelerator...

4th March, 2022

Image for impact.com releases The Partnership Economy, a new book that guides businesses to success in a digital world
Business

impact.com releases The Partnership Economy, a new book that guides businesses to success in a digital world

By CEO David A. Yovanno, The Partnership Economy details how businesses can find new audiences, grow...

23rd February, 2022

Image for Would you recommend your bank to a friend?
Banking

Would you recommend your bank to a friend?

By Peter Cunningham, Director of Marketing at BuyaPowa. Well, the answer is clearly yes if you liste...

18th February, 2022

Image for What does the future hold for Open Banking?
Banking

What does the future hold for Open Banking?

By Hans Tesselaar, Executive Director, BIAN The financial services sector is beginning to adopt Open...

17th February, 2022